POTOROO PALACE AWARDED 2014 TRIPADVISOR CERTIFICATE OF EXCELLENCE

trip advisor 002.1Recognised as a Top Performing Wildlife Sanctuary as Reviewed by Travellers on the World’s Largest Travel Site.

Potoroo Palace Native Animal Education Sanctuary of Yellow Pinch near Merimbula, announced that it has received a TripAdvisor® Certificate of Excellence award. The accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide.  Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website.

When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings.  Businesses must maintain an overall TripAdvisor bubble rating of at least four out of five, volume and recency of reviews. Additional criteria include a business’ tenure and popularity ranking on the site.

“Winning the TripAdvisor Certificate of Excellence is a true source of pride for the entire team at Potoroo Palace and we’d like to thank all of our past guests who took the time to complete a review on TripAdvisor,” said Alexandra Seddon, one of five Directors and the founding member of Potoroo Palace. “There is no greater seal of approval than being recognised by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”

“TripAdvisor is pleased to honour exceptional hospitality businesses for consistent excellence,” said Marc Charron, President of TripAdvisor for Business. “The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travellers a great customer experience.”

Koala Rescue

It was a busy and exciting month of September for staff. Several different native wild animals were rescued and taken there for care.

One of the most remarkable of these rescues was a young male koala, affectionately named “Woollybutt” since this was one of his favourite species of eucalypt to munch on.

He was found in August sitting in the middle of the road near Wapengo and put into a covered basket while not wanting to move, by his rescuer. This is the best way to assist a koala as it provides support on all sides of the body. He was taken to Potoroo Palace the next day, still sitting in his basket and still seemingly stunned.

Staff had prepared for him a warm, safe enclosure with a tall tree stump and he was carefully checked over again for signs of injury (having already been examined by a vet). The basket was gently tipped towards the stump and to staff’s amazement he crawled out and climbed it, nestling himself comfortably in a fork.

For the next few days he took supplement from a syringe and ate quantities of specially selected eucalyptus leaves. It was a rare privilege for staff to participate in such a heart-warming experience and to be directly contributing to the broader community effort of conserving this local koala population.

“Woollybutt” was dazed and confused  upon arrival but as the days went by he began to make it quite clear that his Potoroo Palace Retreat was coming to an end and he told staff quite plainly that he was ready to go home! This was a little sooner than anticipated and not everyone could be there for his release as planned. The staff who did witness his release were deeply touched to see him return to the wild. He is the first wild koala since 2001to be released in this area and it was a very special moment.